Payment
Established customer payments are required in full within 30 days of
receipt of your order. New customers are required to submit credit card information upon approval of your proof. Payment methods include the above mentioned credit
cards and by check.
Shipping
Our shipments are processed using several methods,
depending on the size of the order and the expected turnaround time.
You can take advantage of our many hours negotiating rates with some of
the best freight carriers such as UPS, FedEx Freight, New Penn Motor Freight,
Con-Way Central Express (CCX), etc and we will pre-pay and add the shipping
costs to your invoice, or you can choose to ship collect with your choice
of carrier and have the freight charges billed directly to you. You
should notify us or your collect carrier if you do not have a shipping
dock and the shipment will require an inside delivery.
Order Status
Email
or call 800-887-9399 to check the status or your order.
Return Policy
No merchandise will be accepted without prior
authorization. Claims must be made within THIRTY DAYS from the date received.
Illustrations
are not to scale, please check dimensions before ordering, or request samples
for window placement. All dimensions are approximate, within 1/16" due
to technical limitations. We will not pay return freight unless there was
a fault on our part.
Loss or Damage Due to Shipping
If we have shipped your order and the product
is damaged Brandywine Envelope Corp. will process the damage claim with
the carrier.
| 1. Damage claims must be filed upon
receipt of goods to expedite a claim settlement. Call or E-mail Brandywine
Envelope Corp. immediately if you have shipping damage. |
2. Brandywine Envelope Corp. needs
to know the following about each damage package:
a) The tracking number.
b) The date that you received the package.
c) The carrier that delivered the damaged package. |
| 3. All the original packing material
must be kept for inspection by the shipper. Please repack the damaged items
in the original box and position, as they were when you received it. |
|
